Hello Guru,
I am implementing CS module at my client place, during discussion on business process, I came across 1 business scenario where my client purchasing equipment from vendor and selling to customer.
If the equipment is get defected, customer will raise the complaint with client, and send the machine or part of machine back to the my client place for repair, Now my client is sending this machine or part of machine to vendor for repair.
After the repairing , vendor sent the machine or part of machine back to my client place and then sent to customer by my client.
When defective
Customer--> Client --> Vendor
After repair
Vendor--> Client --> Customer
Request you all to provide a solution to make above scenario in SAP Customer Service module.